Terms and conditions
These terms apply between Kukis, based in the Netherlands and registered with the Dutch Chamber of Commerce (KvK) under number 42138940 (“Kukis”, “we”), and the business that installs the Kukis app on its Shopify store (“you”). By installing or using Kukis you accept them. They sit alongside Shopify's own terms, our privacy policy and our data processing agreement. Where these terms and the data processing agreement disagree about personal data, the data processing agreement wins.
1. The service
Kukis is a Shopify app. It adds storefront widgets (Save my cart, Save this for later, Wishlist and Rejection Recovery) that let shoppers email themselves a cart, a product or a list, with an optional, unticked box for marketing consent. Kukis sends the email the shopper asked for, keeps a record of the consent they gave or refused, and shows you the results in the Shopify admin.
Kukis is not a full email-marketing platform and not a cookie banner. It works alongside the banner and the email tools you already use.
2. Who can use Kukis
- You must be a business with a Shopify store, and use Kukis for that store. Kukis is not offered to consumers.
- The person who installs Kukis confirms they are allowed to accept these terms for the business.
- Before Kukis captures any shopper data, you accept the data processing agreement in the app. Captures stay switched off until you do.
3. Plan and billing
- Kukis has one plan. It is free to install.
- Kukis makes one usage charge of €49.99 in any 30-day billing cycle in which it recovers more than €250 for your store. In every other billing cycle the charge is €0. Stores that Shopify bills in a currency other than euros are charged the same numbers in US dollars: US$49.99 in a cycle in which Kukis recovers more than US$250.
- A recovered order is a paid order from a shopper who saved their cart, an item or a wishlist with Kukis in the 30 days before the order. Billing cycles are Shopify's 30-day app billing cycles.
- Before Kukis can charge anything, you approve in Shopify a monthly maximum equal to the charge. Kukis never charges more than that in a billing cycle.
- In the app, the Recovered orders page lists every order Kukis counted and every charge it made.
- Charges appear on your Shopify invoice. Shopify's billing terms apply to charges, taxes and any credits. We never see your payment details.
- A refund or cancellation of a recovered order after a charge has been made does not reverse that charge.
- Shopify development stores are never charged.
- You can stop at any time by uninstalling the app in Shopify. Billing stops from that point, under Shopify's rules for app charges.
- If we change the price, we tell you at least 30 days in advance, so you can uninstall before the new price applies.
4. Your responsibilities
You are the controller of your shoppers' personal data, and you decide how Kukis is used on your store. In particular, you are responsible for:
- the consent wording, discount and email content you set in the app, and making sure it is accurate and lawful in the countries you sell to;
- sending marketing email only to shoppers who said yes, and honouring unsubscribes and erasure requests in any other tool you export contacts to;
- a sending domain you control, with the DNS records Kukis asks for. Until your domain is verified, Kukis records consent but holds the emails;
- keeping access to your Shopify admin secure;
- your own obligations under the GDPR, the ePrivacy rules and consumer law. Kukis is built to help you meet them, but it cannot meet them for you.
5. Acceptable use
You may not use Kukis to:
- send unsolicited email, buy or import email lists, or email anyone who did not ask for it;
- tick the marketing box for shoppers, hide it, or otherwise make consent less than freely given;
- sell anything illegal, or send content that is misleading, harmful or infringes someone else's rights;
- break, overload, probe or reverse-engineer the service, or get around its limits.
Email providers measure every sender. If bounces or spam complaints from your store rise far above normal, we may pause sending for your store and tell you why, so that one store cannot harm delivery for everyone else.
6. Your data
- Your store's data, including your shoppers' data and consent records, belongs to you. We process shopper data only to provide Kukis, as set out in the data processing agreement.
- You can export your consent log and marketing contacts as CSV files from the app at any time.
- When you uninstall, Shopify starts its 48-hour redaction process, after which your store's data is erased. If you reinstall Kukis within those 48 hours, your data is kept. Export anything you want to keep first.
- The companies we rely on are listed on the sub-processors page.
7. Estimates
The revenue calculator on kukis.nl, demos and any other figures we show before you install are estimates built from typical e-commerce rates. They are not a promise of results. Once installed, the Kukis dashboard shows your store's own numbers, as Shopify reports them.
8. Availability and changes
We work to keep Kukis running and secure, but we do not promise it will be available without interruption or free of errors. We may improve, change or remove features. If a change takes away something important you rely on, we tell you in advance where we reasonably can.
9. Intellectual property
Kukis, its code, design and brand belong to us. While you use the app you have a non-exclusive, non-transferable right to use it for your store. You keep all rights to your store's content, products and brand, and you allow us to use them only as needed to run Kukis for you.
10. Liability
- Our total liability to you under these terms is limited to the amount you paid for Kukis in the 12 months before the event that caused the claim.
- We are not liable for indirect or consequential loss, such as lost profit, lost revenue, lost data you could have exported, or reputational harm.
- We are not liable for loss caused by how you configured or used Kukis, by your other tools, or by Shopify, your email recipients' providers or other third parties outside our control.
- None of this limits liability that cannot be limited by law, including liability for intent or deliberate recklessness.
11. Suspension and ending
- You can stop at any time by uninstalling Kukis.
- We may suspend or end your use of Kukis if you seriously or repeatedly break these terms, or if we have to by law. Where we can, we warn you first and give you a chance to fix the problem.
- If we ever stop offering Kukis altogether, we give at least 60 days' notice so you can export your data.
12. Changes to these terms
We may update these terms. For changes that matter, we tell you at least 30 days before they take effect, by email or in the app. If you do not agree, you can uninstall before then. The version and date at the top of this page always show which terms apply.
13. Law and disputes
These terms are governed by Dutch law. If a dispute cannot be settled by talking to us first, it goes to the competent court in the Netherlands. If a part of these terms turns out to be invalid, the rest still applies.
Contact
Kukis — main@kukis.nl
Registered with the Dutch Chamber of Commerce (KvK) under number 42138940
See also the privacy policy and the data processing agreement.